Luisago CO, February 19, 2024 – ACI blueteam closes a year of great satisfaction in 2023, recording a positive balance sheet that shows a 7% increase in volumes compared to 2019, a record year for the Travel Management Company, and a 34% increase over 2022. Growth was consistent across all business units, from Business Travel to MICE, and the Leisure & Partner Agencies sector. On the staffing front, there was also significant growth, with the addition of 43 new employees, bringing the total workforce to 280. An additional 26 hires are planned for 2024, representing a total increase of 25%.
The extensive work and significant investments made in recent years have ensured a high level of customer satisfaction, particularly receiving positive feedback from the leading companies in the fashion industry within the TMC’s portfolio.
Throughout the year, significant technological investments were completed, leading to the implementation of new functionalities in the proprietary Self Booking Tool, including the integration of travel safety features, the management of rail passes by individual order without the need for immediate purchase, and the activation of all NDC fares available on the Italian and U.S. markets.
Noteworthy operations related to the ACI Group include the GP Travel Club in Monza, dedicated to Top Clients during the Italian Grand Prix, and the creation of a Travel Office dedicated to ACI members for all leisure activities.
The brand “Exclusive,” launched in October 2023, also saw great success. The positive reception of the brand by luxury target clients led to the opening of a prestigious lounge in the central Duomo area of Milan and a second lounge at the Rome office, inaugurated in November 2023.
“The considerable effort and excellent results achieved in 2023,” says Alfredo Pezzani, CBO of ACI blueteam, “have laid a solid foundation for the new year, which, even in these early months, is showing extremely positive signs. We foresee further optimization of operational processes and controlled growth in volumes. This approach aims to consolidate and, where possible, further increase the high level of service quality, which for our clients also represents a significant increase in their savings percentages.”
Among the objectives for 2024 are significant investments in all technological platforms (BtTool, Self Booking Tool, Wondermiles, and PrenotACI), with the implementation of features dedicated to finding the best fare solutions for flights, trains, hotels, and leisure services, and a development plan for the Luxury segment, with the strengthening of the Exclusive ACI blueteam team, to further consolidate market share.
Looking to the future, ACI blueteam, buoyed by the results achieved by blueteam USA and the high satisfaction expressed by American clients, aims to carry out an ambitious international expansion project through the opening of new branches abroad.
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