Welcome to ACI blueteam, an Italian company at the forefront of redefining the travel experience, both in the business and leisure sectors. Founded on the legacy of blueteam and enriched by the solidity and seriousness of the ACI (Automobile Club Italy) brand, we have become a benchmark in the landscape of Travel Management Companies in Italy.
Contact usWe believe that time is a precious treasure and that every moment deserves the best.
This is why we are passionate about creating extraordinary experiences, achieving excellence from each and every trip.
OUR COMMITMENT TO THE CUSTOMER
ACI blueteam is not limited to business soundness and quality orientation: it embodies a deeply customer-centered philosophy, committing to providing highly personalized and performing travel services for both companies and private clients. Our goal is to ensure unforgettable experiences and exceed the expectations of our customers.
Our corporate culture is distinguished by dynamism and competence, while constantly striving for change. Our young and cohesive team works with passion to achieve our goals. Our people, along with ACI's technological innovation and financial strength, allow us to look to the future with confidence, while maintaining the quality that has always distinguished us.
ACI blueteam: excellence in every single trip.
EXCELLENCE AND AMBITION
ACI blueteam stands out in providing high-quality services that combine impeccable accuracy and savings, demonstrating that service excellence also translates into savings/economic advantage for our customers. We are constantly at the forefront of the major changes that characterize the industry, always up to date with the latest news and able to guarantee our customers the best solutions available on the market.
In an ever-evolving landscape that redefines the way we travel, we are committed to looking beyond, anticipating, and realizing the desires and needs of our clientele. Our team consists of highly qualified professionals with proven technical expertise and challenge management skills who are always proactive and problem-solving oriented before, during and after each trip.
OUR MISSION AND VISION
We offer unforgettable and customized travel solutions for prestigious companies, always ensuring quality, efficiency, and attention to detail. We are committed to providing fast and impeccable service, minimizing time and cost for our customers. We believe that every trip is a unique opportunity to enjoy at its fullest.
We gaze into the future as the trusted partner for businesses and individuals, renowned for our outstanding service and ability to maximize our clients' time and financial resources. We aspire to increasingly become the benchmark in the business and leisure travel industry, driven by a passion for perfection and the continuous search for innovative solutions to maximize value for our clients.
The expertise of our highly skilled and passionate operators, coupled with the technology at their service, form the perfect combination to provide the highest level of service before, during and after the trip. Each operational phase is implemented and managed taking into account the entire service delivery process in an integrated manner and organized on vertical skills, so that each player can contribute with their specific skills to the creation of a high-performing Corporate Travel service, both in terms of travel experience and corporate budget.
The strengths of our Corporate Travel Business Unit include a high attention to detail, constant training of our resources, both junior and senior, and an empathetic approach to customer communication. We assist our customers during all the steps of the journey as a distinctive and priority element.
The sales department of ACI blueteam is characterized by highly skilled and specialized people, who fully understand the dynamics and specificities of the industry. This ensures that our clients receive a personalized service carefully tailored to their needs. The responsiveness of our account team in the face of any request or issue is characterized by total flexibility and dynamism.
The department currently relies on resources distributed according to customer type and geographic area of operation. In the medium to long term, in addition to maintaining high redemption, we aim to provide increasingly detailed market analysis, in order to maximize savings for our customers.
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ACI blueteam constantly invests in modern, efficient, and secure technology to support high-level services. For this reason, it made the strategic decision to develop an in-house IT department dedicated to maintaining and evolving our technology platforms, including the innovative product suite that encompasses a state-of-the-art self booking tool with a dedicated mobile app, an integrated travel request management platform, and other cutting-edge systems to enhance the traveler experience and simplify the work of travel agents.
We firmly believe that no technology, no matter how advanced, can ever replace the professionalism and added human value of our Travel Consultants, so our research and development activities are geared toward creating solutions that support and enhance the work of our operators, allowing them to be fully focused on the unique advice they offer.
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We strongly believe in specialization, and, based on this belief, we have organized all our operational teams. Our employees can thus convey specific and in-depth knowledge, ensuring professionalism and competence. Focusing on the specific service also allows for constant updating, which is essential in an ever-changing market segment. To meet the demands of our customers, we have created a working group exclusively dedicated to Top Management, with the aim of meeting special demands and fostering processes that sometimes differ from normal procedures.
We have united the two souls of the company (Business Travel and Leisure Travel) through professionals with years of experience in the industry, providing their expertise in every area and in total synergy.
Our team of highly competent professionals collaborates in close synergy with the customer to realize tailor-made projects that meet objectives, budget, and target audience.
By implementing state-of-the-art technology platforms, we are able to manage innovative in-person, virtual and hybrid events.
Our team's strengths encompass quality service delivery, meticulous attention to detail, flexibility in meeting any need or issue, and sharp creativity. With great team spirit and a key ability to collaborate, we bring together expertise derived from diverse and complementary backgrounds to design top-notch MICE experiences.
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The journey begins with the personalization of a unique offer, tailored to reconcile needs, expectations, and requirements.
Our Travel Designers have gained experience and skills in the leisure sector to offer added value to our proposals and accompany the customer before, during and after the trip.
The listening phase is crucial for us: the customer is welcomed and accompanied in defining their dream journey. Meeting and sometimes exceeding passenger expectations is a daily challenge for us.
Once the trip is planned, we enter the operational phase, relying on the strong relationships established with our leisure service partners, including top hotel chains, major airlines and local suppliers/DMCs (Destination Management Company), and guaranteeing the best market conditions and a unique and unforgettable travel experience for the client.
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Our exclusive and prestigious partnerships represent an authentic recognition of the seriousness, competence, and professionalism of ACI blueteam. We always establish an excellent exchange relationship with our suppliers, treating and recognizing them as true Partners.
ACI blueteam is part of the prestigious Virtuoso network, a tangible benefit for our customers who enjoy extremely advantageous conditions. We are also Preferred Partners of renowned industry suppliers, granting access to an entire range of exclusive privileges, including the possibility of free upgrades and other unique benefits. We strive to offer our customer a VIP and priority experience, enriched by countless added values. Our ongoing commitment is to ensure excellent services with a focus on the specific requirements of our customers. We continuously explore new possibilities, both in terms of destinations and valuable partnerships, in order to offer an increasingly satisfying and unforgettable experience.
We are constantly engaged in maintaining and developing business relationships with partners operating mainly in the Business Travel sector. This includes airlines, rail services, rent-a-car and professional booking tools in order to offer our customers access to advantageous conditions. Our day-to-day business is focused on meeting the needs of our operations department and corporate customers, negotiating competitive rates and services, and taking advantage market opportunities. Our primary goal is to guarantee an ever-higher quality service and meet the needs of our customers.
In addition, frequent product alignment meetings are held, which, compared to the past, are fragmented to offer the right product and service at the right time and to the right customer.
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The resources of the administrative team fully understand the specificities of the sector, thus ensuring a personalized service carefully calibrated to the needs of our customers.
The promptness of response to any request or problem is characterized by total flexibility and dynamism, ensuring that business operations are carried out efficiently and in full compliance with current regulations, guaranteeing optimal management of the company's financial, accounting, and bureaucratic activities. Besides maintaining high operational efficiency, the primary goal is to provide increasingly detailed and informative support to customers, reducing billing timelines and improving and automating data reconciliation processes.
At ACI blueteam we strongly believe in the value of people, considering them the beating heart of our company. We recognize their potential and the crucial role they play in determining our success. Therefore, we constantly invest in their professional and personal development, with the aim not only to enhance skills and competences, but also to foster their human growth.
We are committed to creating a working environment that is not only rewarding and stimulating, but also and above all serene. We ensure flexibility to meet individual needs, thus creating a climate in which everyone can thrive and contribute to collective success.
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